Refund & Cancellation Policy

Last updated: 23 July 2026

This policy explains how cancellations, rescheduling, no-shows, and refunds are handled for bookings made with WHS Auto Solution Private Limited, operating as AQUASHIFT.

1. One-Off Service Bookings

Since payment for one-off (non-membership) services is collected only after the service is completed, no refund is applicable if you simply choose not to proceed before the technician begins work. If you are unsatisfied with a completed service, contact us within 24 hours; see Section 4 below.

2. Cancelling or Rescheduling a Booking

You can cancel or reschedule a confirmed booking free of charge by messaging us on WhatsApp or calling us, provided you give us reasonable notice. [CONFIRM WITH TECHNICIAN: exact minimum notice window, e.g. at least 2 hours before the scheduled slot]

3. No-Shows

If our technician arrives at the agreed time and location and is unable to access your vehicle or reach you, this is treated as a no-show. [CONFIRM WITH TECHNICIAN: whether a no-show fee applies, and its amount]

4. Service Quality Concerns

If you're not satisfied with the quality of a completed wash, let us know within 24 hours via WhatsApp or phone with details (and photos, if possible). We will review the issue and, where appropriate, offer a resolution. [CONFIRM WITH TECHNICIAN: exact remedy offered, e.g. free re-wash, partial refund, or credit toward next service]

5. Membership Plans

For prepaid weekly or monthly membership plans, the following applies to unused visits and cancellations: [CONFIRM WITH TECHNICIAN: refund rules for prepaid plans, e.g. pro-rated refund for unused visits, cancellation notice period, and whether membership fees are refundable at all]

6. How Refunds Are Processed

Where a refund is due, it will be processed to the original payment method (or UPI ID used for payment) within a reasonable timeframe. [CONFIRM WITH TECHNICIAN: exact refund processing timeframe, e.g. 5-7 business days]

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

For cancellations, rescheduling, or refund queries, contact us at supportaquashift.in@gmail.com or +91 99955 66866.